BK
Belinda K

1 reviews | Active since Apr 2015

20 Apr 2015, 15:09

Very Dissatisfied customer

To whom it may concern,<br> <br> I would like to advise that I am a very dissatisfied customer with as to how my case has been handled.<br> <br> I have disputed the fact that a debit order went off of my account a month and a half (1st April) after cancelling the contract (early February), after I was told by the consultant that did the cancellation that my last debit order will be the prior month (1st March) I was still charged a month and a half later and my airtime was already revoked (12th March) two weeks after cancelling the contract, however I was still debited the 1st of April despite what the consultant told me.<br> <br> I have been back and forth over the past month and a half and feel that I have been handled very unprofessionally and I am still very unsatisfied with the end result that cell c has come up with and \offered"me!<br> <br> I would like to take this query further and higher than that with which I have been offered. Please could this mail be forwarded onto the relevant people/person.<br> <br> Eagerly awaiting further feedback. <br> <br> Regards<br> Belinda Knight<br> """

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Replies (1)
Cell C
Cell C's reply20 Apr 2015, 15:39
Official
Hello Belinda89,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,