Very Dissappointed

Cell C....what can I say...I have been a loyal customer since 1998, I have done upgrades on my 2 contracts (one is for my son and his Christmas present). I did the upgrade at least 3 weeks ago, being promised I would receive the handsets in 3 to 7 working days...nothing, I have made numerous phone calls...asked to speak to a manager, who has promised to return my calls but never does...I have never never never missed a payment, and this is customer service, the "consultants", well one tells me they have no stock of the watches, the other tells me they have no stock of the handsets and the other tells me "Don't worry"!, we get stock daily...Really Really...ordered the exact same deal on Vodacom (my daughters Christmas present...paying R60.00 per month less and good received...who would of thought, I wanted to move her over to Cell C aswell!!!! Thank goodness I didn't at least I have one Christmas present. DISGUSTING SERVICE...I HAVE NEVER BEEN MORE DISSAPOINTED IN MY WHOLE LIFE....WONDERING WHO RUNS THE SHOW...