Very Dissaponted Cell C Loyal Customer!

Have been a loyal contract customer for over 12 years. On 4th September 2023, called customer service to make an arrangement for my outstanding billing to be processed end September 2023. Was assisted by your Consultant named Tshepo and he assured me that everything was in order. To my surprise my account was suspended even after making arrangements and getting assurance from Cell C representative - I then called Cell C customer service on Friday requesting an explanation and Your Consultant made it clear that even if the arrangement has been made and recorded (As she could see the recording and notes on the system) There was nothing they could do as the account was locked by the system and as if that's not enough she hanged up the call on purpose. . . Very very dissaponted with Cell C and It's Representatives as a Loyal Customer!!!