VERY DISSAPOINTED IN THE SERVICE FROM CELL C
I am terribly disappointed in Cell C and how they have handled my query. I got an upgraded phone. At the end of my call when ordering my phone I was told that I would receive a R300 voucher as well as be entered into a grand Samsung draw, all I needed to do is WhatsApp my ID number as well as my handsets IMEI number to a Whats App number that will be given to me when receiving my hand set.
I received my handset and checked the e mail I had received. None of which supp**** me with the WhatsApp number to claim my R300 Voucher.
I then called and have e mailed, with getting back " they will contact me with in 24-48 hrs) and they will escalate this.
How can it be that difficult to give me a number, I have to do the rest.
This is NOT how it should be handled.
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Replies (2)
Cell C's replyOfficial
02 Feb 2022, 16:16Hi Kirsten
Thank you for contacting Cell C.
Was the upgrade done at the store, or over the phone?
Regards
^MP
Thank you for contacting Cell C.
Was the upgrade done at the store, or over the phone?
Regards
^MP
Cell C's reply02 Feb 2022, 16:16
Official
Hi Kirsten
Thank you for contacting Cell C.
Was the upgrade done at the store, or over the phone?
Regards
^MP
Thank you for contacting Cell C.
Was the upgrade done at the store, or over the phone?
Regards
^MP
's updateReviewer Update
03 Feb 2022, 15:00I have now had both my comments removed, this is even more upsetting. I answered saying it was done over the phone. To which Noone has made further contact. I have then commented that this is ridiculous, how hard can it be to get given a what's app number by the very same company who is offering the promotion.
I will not stop until someone contacts me. Next is a review on Samsungs role in this. Please don't delete but rather sort the issue out.
I am not been ridiculous in my request
Write a review
I received my handset and checked the e mail I had received. None of which supp**** me with the WhatsApp number to claim my R300 Voucher.
I then called and have e mailed, with getting back " they will contact me with in 24-48 hrs) and they will escalate this.
How can it be that difficult to give me a number, I have to do the rest.
This is NOT how it should be handled.
I will not stop until someone contacts me. Next is a review on Samsungs role in this. Please don't delete but rather sort the issue out.
I am not been ridiculous in my request
Write a review
I received my handset and checked the e mail I had received. None of which supp**** me with the WhatsApp number to claim my R300 Voucher.
I then called and have e mailed, with getting back " they will contact me with in 24-48 hrs) and they will escalate this.
How can it be that difficult to give me a number, I have to do the rest.
This is NOT how it should be handled.
's update03 Feb 2022, 15:00
Reviewer Update
I have now had both my comments removed, this is even more upsetting. I answered saying it was done over the phone. To which Noone has made further contact. I have then commented that this is ridiculous, how hard can it be to get given a what's app number by the very same company who is offering the promotion.
I will not stop until someone contacts me. Next is a review on Samsungs role in this. Please don't delete but rather sort the issue out.
I am not been ridiculous in my request
Write a review
I received my handset and checked the e mail I had received. None of which supp**** me with the WhatsApp number to claim my R300 Voucher.
I then called and have e mailed, with getting back " they will contact me with in 24-48 hrs) and they will escalate this.
How can it be that difficult to give me a number, I have to do the rest.
This is NOT how it should be handled.
I will not stop until someone contacts me. Next is a review on Samsungs role in this. Please don't delete but rather sort the issue out.
I am not been ridiculous in my request
Write a review
I received my handset and checked the e mail I had received. None of which supp**** me with the WhatsApp number to claim my R300 Voucher.
I then called and have e mailed, with getting back " they will contact me with in 24-48 hrs) and they will escalate this.
How can it be that difficult to give me a number, I have to do the rest.
This is NOT how it should be handled.