Very Dissapointed

Firstly am so disappointed with the service I have received from CELL C,I have ordered 2x Samsung A12 and 2xsimcards in February 2022. I then received the simcards ONLY without the phones asked the courier people when will I receive the phones I was advised in a couple of days. I then called CELL C customer care to find out I was told to wait 24hours. Then on the 07th March 2022 I was debited R444.59 which I have not used the simcards as I don’t have cell phones to insert the simcards I find it very unfair for CELL C to debit me ,which they have not kept their part of agreement. Where was I supposed to insert the sim and your agents Siyabonga and Ntombi was very rude on the phone and told I was supposed to borrow a cell phone from neighbours to insert the simcards appalling service. This is my first contract with CELL C it is the worst experience I have ever had with a network provider, I need you to give me my refund and stop the debit order until I receive the cell phones as promised or as per telephonic agreement. I need this to be sorted out as soon as possible.