LB
LOUIS B
1 reviews | Active since Dec 2014
07 Jul 2020, 11:45
Very dissapointed about Cell C
Cell C Network Provider are the most useless company ever!!! After more than two months and numerous emails, calls and in-store visits,...problem still not solved!!! I am fedup now. I am going to take further steps now, because Cell C am not helping me and Cell C Ilanga Mall are useless too. No follow up.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
07 Jul 2020, 12:12Hi LOUIS
Thank you for reaching out to us. Please send us a brief description of your query as we would like to assist you.
^MM
Thank you for reaching out to us. Please send us a brief description of your query as we would like to assist you.
^MM
Best regards,
Cell C's reply07 Jul 2020, 12:12
Official
Hi LOUIS
Thank you for reaching out to us. Please send us a brief description of your query as we would like to assist you.
^MM
Thank you for reaching out to us. Please send us a brief description of your query as we would like to assist you.
^MM
Best regards,
LB
LOUIS B's updateReviewer Update
08 Jul 2020, 07:07On 30 April 2020 I have done a payment of R2501.00, that was overdue on my account. After I have done the payment, I phoned Cell C Customer Services to unsuspend my service, as they did then and my line was open again. On 2 May 2020 I received an sms stating that my service has been cancelled. I struggled alot to get hold of Cell C over the phone. They logged cases aventually, with no response. I have sent emails all over, went in store to get help, nothing! Then aventually they said I must get hold of legal dept as my acc was handed over...but I did pay all the arrears! I went back to Ilanga Mall Store several times to ask them to reactivate my contract line, ***, as I want to continue with my contract and benefits. The store manager and staff are useless, even the area manager Thuso! No follow ups, no communication back to me. I want my line and same number back urgently and reactivated as I want to continue with my contract. I want Cell C to phone me on *** URGENTLY with an solution!!! Otherwise I WILL go to another network provider and will NOT PAY CELL C A CENT FURTHER!!!
LB
LOUIS B's update08 Jul 2020, 07:07
Reviewer Update
On 30 April 2020 I have done a payment of R2501.00, that was overdue on my account. After I have done the payment, I phoned Cell C Customer Services to unsuspend my service, as they did then and my line was open again. On 2 May 2020 I received an sms stating that my service has been cancelled. I struggled alot to get hold of Cell C over the phone. They logged cases aventually, with no response. I have sent emails all over, went in store to get help, nothing! Then aventually they said I must get hold of legal dept as my acc was handed over...but I did pay all the arrears! I went back to Ilanga Mall Store several times to ask them to reactivate my contract line, ***, as I want to continue with my contract and benefits. The store manager and staff are useless, even the area manager Thuso! No follow ups, no communication back to me. I want my line and same number back urgently and reactivated as I want to continue with my contract. I want Cell C to phone me on *** URGENTLY with an solution!!! Otherwise I WILL go to another network provider and will NOT PAY CELL C A CENT FURTHER!!!
LB
LOUIS B's updateReviewer Update
08 Jul 2020, 11:49On 30 April 2020 I have done a payment of R2501.00, that was overdue on my account. After I have done the payment, I phoned Cell C Customer Services to unsuspend my service, as they did then and my line was open again. On 2 May 2020 I received an sms stating that my service has been cancelled. I struggled alot to get hold of Cell C over the phone. They logged cases aventually, with no response. I have sent emails all over, went in store to get help, nothing! Then aventually they said I must get hold of legal dept as my acc was handed over...but I did pay all the arrears! I went back to Ilanga Mall Store several times to ask them to reactivate my contract line, ***, as I want to continue with my contract and benefits. The store manager and staff are useless, even the area manager Thuso! No follow ups, no communication back to me. I want my line and same number back urgently and reactivated as I want to continue with my contract. I want Cell C to phone me on *** URGENTLY with an solution!!! Otherwise I WILL go to another network provider and will NOT PAY CELL C A CENT FURTHER!!!
LB
LOUIS B's update08 Jul 2020, 11:49
Reviewer Update
On 30 April 2020 I have done a payment of R2501.00, that was overdue on my account. After I have done the payment, I phoned Cell C Customer Services to unsuspend my service, as they did then and my line was open again. On 2 May 2020 I received an sms stating that my service has been cancelled. I struggled alot to get hold of Cell C over the phone. They logged cases aventually, with no response. I have sent emails all over, went in store to get help, nothing! Then aventually they said I must get hold of legal dept as my acc was handed over...but I did pay all the arrears! I went back to Ilanga Mall Store several times to ask them to reactivate my contract line, ***, as I want to continue with my contract and benefits. The store manager and staff are useless, even the area manager Thuso! No follow ups, no communication back to me. I want my line and same number back urgently and reactivated as I want to continue with my contract. I want Cell C to phone me on *** URGENTLY with an solution!!! Otherwise I WILL go to another network provider and will NOT PAY CELL C A CENT FURTHER!!!
LB
LOUIS B's updateReviewer Update
09 Jul 2020, 08:51HALLO CELL C???!!! ANY RESPONSE???!!!
LB
LOUIS B's update09 Jul 2020, 08:51
Reviewer Update
HALLO CELL C???!!! ANY RESPONSE???!!!