very disheartening service from cellc

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NEWS PRESS OFFICE BREAKING NEWS FORUM INDUSTRY NEWS DEALS SPEED TEST Forums What's new Members nelsojamanda Inbox Alerts Search Your news feed Latest activity Your profile Your account Log out Conversations very disheartening service from cellc Participants nelsojamandaCellchelpme Start date5 minutes ago Edit Star Mark unread Leave nelsojamanda New Member JoinedDec 22, 2018 Messages0 5 minutes ago i lost my cellfone on the 18th of December 2018, my fone was a dual fone it carried two sim cards my main number which is ********** 448 a cellc one, and my other Telkom Number which i use a lot on making calls, since i work for myself, on the 20th i tried to do a sim swop with the customer care agents. but i could not pass the questions they asked me which i also find as ridiculous, so after so many calls one of the agents told me to go to a cellc shop with my i.d document and a proof of residence, so i can be assisted, so i went to cellc fourways.

The treatment i got at cellc fourways mall when i arrived at cellc fourways i spoke to another lady who was behind the desk i stated my plight, and she brought out form that i was supposed to complete, but then on the form they is also a section that requires same answers as the call centre agent, i explained that i have been refered into the shop because i could not get the questions right over the fone, so she was so quick to dismiss me, but i insisted on how i was told that i should get help, she called her colleague who was wearing a tag written Andrew so mr andrew asked me again the same thing that was explained to him by the lady. and he said there is no way he could help me because i might be doing ***** with my own simcard, doesnt matter that the Rica details are matching my documents. so i left cellc fourways to cellc northgate

The treatment i got at cellc northgate mall

after a fruitless effort at cellc fourways, i arrived at cellc northgate, i stated again why i was there, the lady who was behind the desk brought the form, before she waste her time i explained the problem, this lady with attitude told me how impossible it was for me to do a sim swop if i dont know 5 numbers that i called, last recharge date, and many other questions, which is a security procedure. so the gentlemen in a orange shirt with a tag written Thabo assintant manager, appeared from the back office, i explained my problem and he said he cant help me instead i should go home and think about numbers and dates then i should come back when i know them, i asked that surely cellc its gives service to the public, they must be a way to help people in my shoes , he said to me, as he was walking away that he doesnt know how to help me, so i was just standing in the shop confused and not knowing what to do because thats my number i have been using, since so many years ago, most off my clients i do work for they call me on that number, thats the number that makes me survive and my children. Customer service call centre treatment after northgate mall

i phoned again customer service call centre, and i spoke to a gentlemen who said his name was Professor i explained again how i was not getting assistance from the shop one of the agents referred me. So i asked what else is there , what else can i do, where should i go. do i need to engage a a lawyer or do i have to go to cellc headquarters, The gentlemen said he doesnt know as long as i dont know the answers to the questions i cant be helped, i told the agent that that was my business line , he said cellc is also a business with its procedures so you cant be helped.

my Questions 1, whats the purpose of Rica if i can not be helped if i bring the relevant documentation 2, why is that at Telkom the asked for my i.d and proof of residence and i was helped with my telkom number sim swop 3, so does that mean if you are cellc customer you have to anticipate that your fone is going to get lost and make sure everytime you dial numbers you have to be writing them down 4, since i am not passing the security questions so does that mean i cant get my number back, 5, is there no procedure in place in an event like mine to help people, 6, does cellc pride in making life of its customers difficult as it is portrayed by their Agents in shops and call centre