Very Disgusting Service Delivery From Cell C

<p>Good day my name is Mr Clint Smith I had a data contract with Cell C which expired in January 2016, so i was due for an upgrade. Eventually when Cell C offered the 5GB data anytime with 15 GB data night time and a Huawei LTE router for R99.00 I opted to upgrade, however the Huawei router I wanted was out of stock and i settled for the ZTE MS910 LTE router.</p> <p>I called Cell C to do the upgrade telephonically and a router was on its way to me. This all happened the end of March 2016 when the promotion started. After a week of waiting I called to enquire as to the whereabouts of the router, I was told that it was on its way and I had to wait a bit longer as they had a large response to this deal, so I waited another week. I then called again a week later after which I was told the router was returned because the courier company Ram couldn't get hold of me which I found strange and i was convinced that they didn't even bother trying to get hold of me as i didn't receive any calls from them to confirm my address. I then asked for the waybill number and I tried to locate the parcel however it was too late and I had to re-apply for the same deal again, which I then did. </p> <p>I eventually received the router at the end April 2016, I expected the new contract to start at the beginning of May 2016, the new month, as the contract should have activated as soon as the registration is done, ...BUT NO.</p> <p>It is now June 2016 and i'm yet to get the contract activated I've probably spoken to all the department's several times, Customer care, Contract follow up, Upgrades, etc. I've got names of all the consultants that I spoke to and up till now nobody has contacted me. I even went as far as going to the stores to try and resolve this issue but to no avail. I'm extremely frustrated and dissatisfied with this service from Cell C and don't know what more to do or who to speak to as the consultants keep transferring me from department to department and i end up speaking to the someone saying "DON'T WORRY SOMEONE WIlL BE IN CONTACT WITH YOU BEFORE END OF DAY OR WITHIN THE NEXT 24HOURS". </p>