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Amanda N

1 reviews | Active since Feb 2014

07 May 2024, 16:39

Very disappointing service from Cell C

I am so disappointment with the service I am receiving from Cell C. I did an upgrade on Friday the 03rd of May and I was told to expect delivery from RAM Couriers on Monday the 06th of May. I made sure there was someone at home to receive the parcel, however the parcel was never delivered. I checked the delivery progress from the SMS I received from RAM Couriers and it looks like it never left the branch that received the parcel. I called on on the 06th and I was told the parcel will be delivered today the 07th, but it was not delivered. I called Cell C again today to check why I haven't received the parcel, the consultant told me the RAM Couriers has not confirmed the delivery date. So I must just wait for date from them. Mind you, I must organize someone to be at my house to receive the parcel that has no delivery date. This is such an inconvenience and so pathetic. Can someone tell me when will this parcel be delivered.

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Replies (3)
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Amanda N's update08 May 2024, 10:34
Reviewer Update
And there is no update still. Cell C you are disgusting
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Amanda N's update08 May 2024, 11:12
Reviewer Update
That was said Yesterday. Where as RAM is saying the parcel was not scanned in and is still in Johannesburg. Mind you this device was meant to be delivered on Monday. I am beyond disgusted.
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Amanda N's update08 May 2024, 11:26
Reviewer Update
Nelisiwe from the Social Media Department called me saying RAM said the parcel is in Cape Town and RAM has a problem with their drivers, where as I called RAM at 10:18 and spoke to Tshogofatso, who told me the parcel is in Johannesburg and they will look for it and once found it will be scanned in. You have a bunch of ****s and *********** service providers. You make me sick. Sies.