Very disappointed with the level of service given by Cellc

I have 1 contract with Cellc and app**** for another, was helped but i was unsatisfied with the device received and i was told i need to return the cellphone so i the contract could and i need to reapply afyer i have received the rma number. I returned the device to Cellc and it was received on the 25th of August 2025,alled them numerous times to ask if the number was generated till today still waiting for the warehouse to generate the rma so i could apply for the new contract. I'm very and highly disappointed with the level of service I'm receiving at Cellc.