YM
Yamkela M
1 reviews | Active since Jul 2025
29 Jul 2025, 07:43
Very disappointed with CellC – renewed my contract without proper consent
I’m really disappointed with the service I received from CellC. Instead of converting my line to Pay-As-You-Go, they renewed my data contract without properly confirming with me.
This has left me stuck with something I didn’t want and didn’t agree to. It feels like they only care about locking people into contracts rather than actually listening to what customers ask for.
I tried contacting them to fix the issue, but I just got bounced around without any real help. Very frustrating and honestly, very unprofessional.
I wouldn’t recommend CellC to anyone who values clear communication and proper customer service.
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Yamkela M's updateReviewer Update
29 Jul 2025, 10:33Just got off the phone with CellC again, and unfortunately, the service keeps getting worse. The lady I spoke to was completely unwilling to help me resolve my issue.
I made it very clear that I did not want my data contract renewed and asked to move to Pay-As-You-Go, but CellC is still refusing to assist properly. Instead of listening and helping, I’m being given attitude and no real solution.
It feels like CellC doesn’t care about their customers at all — only about keeping them stuck in contracts they never asked for. Very disappointing and frustrating experience.
I made it very clear that I did not want my data contract renewed and asked to move to Pay-As-You-Go, but CellC is still refusing to assist properly. Instead of listening and helping, I’m being given attitude and no real solution.
It feels like CellC doesn’t care about their customers at all — only about keeping them stuck in contracts they never asked for. Very disappointing and frustrating experience.
YM
Yamkela M's update29 Jul 2025, 10:33
Reviewer Update
Just got off the phone with CellC again, and unfortunately, the service keeps getting worse. The lady I spoke to was completely unwilling to help me resolve my issue.
I made it very clear that I did not want my data contract renewed and asked to move to Pay-As-You-Go, but CellC is still refusing to assist properly. Instead of listening and helping, I’m being given attitude and no real solution.
It feels like CellC doesn’t care about their customers at all — only about keeping them stuck in contracts they never asked for. Very disappointing and frustrating experience.
I made it very clear that I did not want my data contract renewed and asked to move to Pay-As-You-Go, but CellC is still refusing to assist properly. Instead of listening and helping, I’m being given attitude and no real solution.
It feels like CellC doesn’t care about their customers at all — only about keeping them stuck in contracts they never asked for. Very disappointing and frustrating experience.