Very disappointed with Cell C service

I am a distraught Cell C customer. I wrote to Cell C on the 16th August 2023. I believe the response they sent me on the 19th August 2023 is an automated response. I dont believe that they took the time to review my application. On the 21st August 2023 I called and was taken from pillar to post with my case number *** and eventually I received a waybill number ***6 after speaking to Kamogelo Khibi. I then did a follow up regarding my delivery on the 23rd August 2023, only to find out that the waybill number i was given was incorrect. Cell C has not made an effort to contact me at all. I have used Cell C my whole life and i am trully disappointed in the manner they treat their customers.