Very Disappointed with Cell C Fibre

Around April we were informed of the roll out of fibre in our area which we were very excited. During that period that the fibre were being placed in the area different service providers placed ads of fibre packages. We got a visit from a sales consultant from Cell C and he completed and application form for pre-approval. This went quite quick and within 48 hours it was approved and he informed us that its a pre-approval for all providers and it will be on the service provider who is doing the fibre website. Once the fibre was completed we contacted the sales consultant and told him we will go with Cell C (this was around beginning of June 2018 but because our current contract with a service provider is only ending in June 2018. Then i saw this sales consultant advertising a winter special that Cell C is promoting. So i contacted him and asked him why he did not inform us of winter special and we are interested in it. "Winter Special"= 3months free subscription and cell c "black box". He informed us that we need to do a new application and cancel the current one which we told him ok we will. In the interim he resigned from cell c (we were not informed) but he gave our details to another consultant to contact us which was around 23/06/2018. She sent the new application where we must chose the "winter special". That was completed and forwarded to her immediately. When i followed up with her she is now going on leave and out of CT but she will make sure we will be connected by the 1 July 2018 and even though she is on leave we are her customer and she will sort this out. After a week we got no reply and followed up again with her re: our application and she informed me she is on leave but i must no worry it will be sorted. So by then my husband contacted cell c directly in Jhb and he got referred to someone in CT and by the 5/07/2018, 2 guys from cell c installation come and installed the fibre and the black box. You think that wow things now will be smooth sailing. If only!!!!! Problem starts now........ July i get a statement but that was ok.....it showed the normal monthly charged and then they credit it. August i get my billing from Cell C......hmmmm i am now billed for 2 months and told i am in arrears and i need to pay R1600.00. My husband contacts the guy that came to install the fibre and he tells him he will sort it out. I thought it was a mistake by Cell C with the billing but then they try to debit my account. I then contact the person my husband initially contacted when we got the fibre installed and he states we must forward everything to him and he will sort it out. All information was forwarded to him on the 12/09/2018 and by the 13/09/2018 he replies that its sorted out. Wow fantastic right.....WRONG!!!!!! Our wifi is disconnected (well they send a message stating our service is shelved). So nothing was sorted. When we contact the guy to say you said sorted he now states that we signed the contract not for the special....REALLY!!!! So we explain all above to him and forward all emails through to him which was the 13/09/2018. To date nothing has been done. Cell C has debited my account for July and Aug and even tried to debit my account for September. So one of these days we will be "shelved"again. Very disappointed. It looks like they are quick to promise alot of things but not quick to sort out their mistake. Or is South Africans so acceptable to bad services that companies like Cell C think that they can give us terrible after service. Please people do not join cell c fibre....their after service is the worst and they will bill you even when you take their promotional offers. So in other words they do not really give you a promotional deal. On top of all this mess.....they even get my name spelt incorrectly and they use my ****en surname too. (after you give them a copy of your ID which reflects your correct details). So i wonder can their data capturer read and write.