Very disappointed in them

Hi there, So I have had an ongoing battle with Cell C. I was retrenched last year, but have still managed to keep up with my payments thanks to my amazing husband. So in the month of June, the debit order didn't go through. I then received a message to call and make payment arrangements. I did this and one of the aggents then told me that the protocol was to double deit my account. i told him i was unemployed and could not afford that. 45 minutes later and much to my frustration nothing was arranged. i then called in July, I then noticed that they debitted my account on 15th June, 25th June and 1st July. I called again and spoke to a lady and explained the situation, mind you I never said that I was not going to pay, just asked if payment could be made end of August instead of double debit. The lady said they could help me and transferred me to another department,because I also wanted to cancel my contract. I was then told that because my account was in arrears, it could not be cancelled. Fast forward to today, more atttempts has been made to debit my account on 15th July and again 21 July. I have sent an email viewing my disappointment in the agents, who have been calling me about my account (although I called and asked If I could make payment end of August). I got a call from an agent on 21 July, again on 22 July (this is what set me off). I was following the instructions provided, asking them to please accept payment at the end of August, as we could not afford the double debit. I sent emails, still waiting to hear back from them. Just getting auto response emails