Very Disappointed and frustrated !!!

Dear CellC I think I have been patient enough! Your customer service is great but your escalation process is ridicules.

I have placed my online ISP order 3 weeks ago for Fibre as a former employee and understanding how things work within the environment, I am very disappointed. I cant be phoning in to your support center on a daily basis and waste my time following up on what your need to be doing and giving me an update as a customer.

I requested a Refund as the service has not yet been installed and I will take my business else where. Perhaps to an ISP that is willing to assist me and that wants my business.

Supervisor Nthokozisi Ngobse was too busy to take my call, clearly not willing to take my call. Operations Manager Asiphe Ndelula please contact me Urgently!!!