1 reviews | Active since Mar 2009
Very clever Accounting
<p>So, been with Cellc for going-on-6-years and ALWAYS been upgrading in May on my wifes birthday. Every time for the last 2 upgrades, got the new phones and immediately got the new data-plans as well. THis time however, got the new phones but only getting the new data 1st of AUGUST?? So with your new BIG _DEALS on data you don't have to give me all the extra gigs for 2 months! clever..........</p>
Hi Juan
We have requested one of our team members to contact you and provide clarity regarding this matter.
Regards
Cell C | PN
Best regards,
Hi Juan
We have requested one of our team members to contact you and provide clarity regarding this matter.
Regards
Cell C | PN
Best regards,
So....... ALL hail and praises to your social media department/customer care. Like in the past they have sorted out or at least tried to sort out my quiry VERY quickly and effeciently. I cannot find fault with them BUT! THe poor people in cust-care sit with a paper in front of them with a bunch of set rules from Marketing and Accounting they do not try to change. It was then just confirmed that because I get PROMOTIONAL EXTRA data (which by the way I WILL BE PAYING FOR and with cellc making a GOOD MARKUP on this, as is good business practise) I cannot get my new data deals 3 months prior to my contract date because they will have to give me EXTRA data then. If I have not UP-graded to so MUCH more data, I could have (like the previous two upgrades) get my new data packages. I really don't understand. I'm willing to pay the new contract price, you still make money. So where is the loss for whom then?
Please don't ask the poor guys at Social media centre/cust care to phone me agian. As they can only read the rules of a piece of paper in front of them, not their fault. I just hope the right set of eyes sees this..
So....... ALL hail and praises to your social media department/customer care. Like in the past they have sorted out or at least tried to sort out my quiry VERY quickly and effeciently. I cannot find fault with them BUT! THe poor people in cust-care sit with a paper in front of them with a bunch of set rules from Marketing and Accounting they do not try to change. It was then just confirmed that because I get PROMOTIONAL EXTRA data (which by the way I WILL BE PAYING FOR and with cellc making a GOOD MARKUP on this, as is good business practise) I cannot get my new data deals 3 months prior to my contract date because they will have to give me EXTRA data then. If I have not UP-graded to so MUCH more data, I could have (like the previous two upgrades) get my new data packages. I really don't understand. I'm willing to pay the new contract price, you still make money. So where is the loss for whom then?
Please don't ask the poor guys at Social media centre/cust care to phone me agian. As they can only read the rules of a piece of paper in front of them, not their fault. I just hope the right set of eyes sees this..
So after it was somewhat acknowledged that upgrades department should have told me that because I am upgrading to a promotional data contract (in other words much more data for much much cheaper) that Cell c is not prepared to give me this better deal (like the previous times) early.
BUT! Again, the department handling these Hellopeter reports bend over backwards to get me smiling again. We did came to a agreement with a lot of effort from this department and the gentleman that helped me went all out to get me happy again. Thank you sir!
So after it was somewhat acknowledged that upgrades department should have told me that because I am upgrading to a promotional data contract (in other words much more data for much much cheaper) that Cell c is not prepared to give me this better deal (like the previous times) early.
BUT! Again, the department handling these Hellopeter reports bend over backwards to get me smiling again. We did came to a agreement with a lot of effort from this department and the gentleman that helped me went all out to get me happy again. Thank you sir!