VERY BAD/POOR SERVICE & REFUSING TO FIX THEIR MISTAKE

I received a call from Cell C on the 08th of July 2024 because 1 of my contracts 4283 was due for an upgrade. i upgraded but they had another good offer of 60gig day 40gig night for R188.99pm and i requested it on a new line. The guy that upgraded my contract said he cant asssist me with a new contract as he only does upgrades but got Vinolin Moodley <***> to contact me from the new contracts. he called, i took the deal but when i got by sim card, they only gave me 30gig night and 20gig day. i called on the 12th of July 2024 to query this and they logged a call and gave me a ref no: *** and said they will come back to be after 2 days they are still going to listen to our call. on the 17th of July 2024, i received a call from Zinzi responding to my query for the above ref number and she tells me that they will have to cancel this contract and ill have to call again and reapply for the contract i want. She even had the decency to drop the call on my ears after i told her that im not calling to reapply for anything after they called me to offer me this contract. According to her there is no such deal on her system and she cannot fix it. why are they not sending it to the correct department to fix it??? why should i fix their mistakes? they even debited me already on the 15th of July 2024, R188,99 and she tells me im lying, i have proof on my system. Before i even accepted the whole deal, i contacted Cell C to validate that Vinolin was 1 of them and if the contract was real and i spoke to Simphiwe who confirmed that the deal was real and he is the one that finalised it on his side. CELL C MUST FIX THIS, THEY MADE A MISTAKE NOT ME. I WANT MY 60GIG DAY AND 40GIG NIGHT FOR R188,99 JUST LIKE U SOLD IT TO ME. I called 084 135 again after Zinzi dropped the call on my ear and spoke to Snegugu who refused to help me, instead she wanted to log a new query despite me telling her that the query was alredy logged. she treated me like im stupid. i demanded to speak to het team leader or manager and she dropped the call on my ear too.