very bad service with Cell C

I made 4 calls today to Cell C to re-instate my line and they still did not do it.They cut the call on me and to top it off they tell me there is no one by the name of Lullama Newanewe as a Manager.They said I must email proof of payment to them and they will re-instate it within 2 hours and that was before 10 this morning.

Now they tell me I have to wait for payment to show then only they will re-instate the line as this payment was made on the 28th February 2018 via internet banking. did an internet payment of R 139.00 on 28th February and the customer care staff told me to use my cell number as reference which I did in the payment.I got an SMS from Cell C stating they received the payment.Last week they disconnected my daughter's cell phone.

When I queried with the Staff at Cell C customer Care,they were not helpful thereby I insisted on speaking to a manager.They cut the call on me.Saturday I spoke to a customer care staff member and asked her as to what transpired with the payment.She said the payment is sitting in a lost account in spite of me telling her that the staff member told me to use my cell number as reference.I told her I have proof on my phone as to the payment being done and the proof from Cell C.

I then went to the store at Chatsworth Centre and the Indian man and lady were absolutely rude and unhelpful in spite of me showing them the proof.The people around the store said they are very rude to all people who comes to their store.I then called Cell C again and explained to them the situation to 2 staff members who put the phone down on me.I called again for the 3rd time and asked to speak to the manager ( Lullama Newanewe ) and explained the problem to her as well.She told me that the money is sitting in a lost account and I used a pre paid number.But they should know that I have only one contract with them.