1 reviews | Active since Apr 2021
Very Bad Service - Upgrade
I am extremely frustrated by the bad service received from Cell C. I upgraded my contract on 6/1/25 online. The information I received was that my phone will be delivered to me within 3days. On Friday the 4th day I called Cell C again to follow up on when my device would be delivered to me. I was only then informed that they unfortunately does not have stock the stock will only be delivered to them next week 16/1/25. When I got upset about the wrong information given to me (I think it was done only to get a sale for commission purposes) the lady said if I want a phone immediately I can cancel the contract and go to a walk in branch. I went to the branch and they informed me they received so many complaints from customers with exactly the same problem and the online consultants does NOT inform the customer that the branched does not keep stock anymore and I will then also have to wait for the phone.
I decided to wait until today 16/1/25 for my device as the upgrade was already in process. When I called today to follow up on my device delivery I was informed that the phone I upgraded to is unfortunately not in stock and she does not know (have a date) when they will get the stock.
I am extremely unhappy about the service I am receiving from Cell C, they are debiting my account every month with no issues. They are quick to take my money but very bad on delivering what was promised
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you've experienced regarding your upgrade and the delivery of your device. We understand how disappointing it is to receive conflicting information and delays, especially after being promised quick service.
Please know that we are investigating the matter and will escalate your case to ensure that we can fulfill your order as soon as possible. We value your time and your trust, and we are committed to resolving this issue promptly.
We appreciate your patience and will provide you with an update on the status of your upgrade query soon.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you've experienced regarding your upgrade and the delivery of your device. We understand how disappointing it is to receive conflicting information and delays, especially after being promised quick service.
Please know that we are investigating the matter and will escalate your case to ensure that we can fulfill your order as soon as possible. We value your time and your trust, and we are committed to resolving this issue promptly.
We appreciate your patience and will provide you with an update on the status of your upgrade query soon.
Regards,
Cell C | TM
I wanted to cancel my upgrade as well as my Cell C contract after speaking to a Team Leader by the name Qwanele who also said that they do not have stock for the Samsung Galaxy A55 and she also does not know when they will receive new stock.
The Lady in the cancellation department was very patient with me and she really tried going out of her way to keep me from cancelling my contract. She actually informed me that she founded out that new stock will be received next week. She promised me I will receive my new device no later than next week Wednesday the 22/01/25 and she will keep me informed about the delivery herself.
The Consumer Protection Act (CPA) in South Africa prohibits suppliers from advertising goods or services as available when they are not. This includes misleading consumers about the availability, price, or other details of goods or services. What the CPA says
- Suppliers cannot advertise goods or services at a certain price if they are not available
- Suppliers cannot mislead consumers about the availability of goods or services
- Suppliers cannot use innuendo, exaggeration, or ambiguity to mislead consumers
- Suppliers cannot fail to disclose material facts
- Suppliers cannot knowingly allow consumers to believe false information
I wanted to cancel my upgrade as well as my Cell C contract after speaking to a Team Leader by the name Qwanele who also said that they do not have stock for the Samsung Galaxy A55 and she also does not know when they will receive new stock.
The Lady in the cancellation department was very patient with me and she really tried going out of her way to keep me from cancelling my contract. She actually informed me that she founded out that new stock will be received next week. She promised me I will receive my new device no later than next week Wednesday the 22/01/25 and she will keep me informed about the delivery herself.
The Consumer Protection Act (CPA) in South Africa prohibits suppliers from advertising goods or services as available when they are not. This includes misleading consumers about the availability, price, or other details of goods or services. What the CPA says
- Suppliers cannot advertise goods or services at a certain price if they are not available
- Suppliers cannot mislead consumers about the availability of goods or services
- Suppliers cannot use innuendo, exaggeration, or ambiguity to mislead consumers
- Suppliers cannot fail to disclose material facts
- Suppliers cannot knowingly allow consumers to believe false information
As mentioned above, I will wait until next week Wednesday to see if my new device will be delivered.
I also told the lady not to close my complaint as I am not satisfied as yet.
As mentioned above, I will wait until next week Wednesday to see if my new device will be delivered.
I also told the lady not to close my complaint as I am not satisfied as yet.