HP
Hester P
1 reviews | Active since Jun 2017
11 Dec 2019, 10:38
Very bad service - sim swap still not done after 8 days
Very bad experience with the CellC shop in Mall of the South. Unfriendly staff and since last week Thursday my sim swap has still not been done. It's now 8 days. On friday afternoon I was told its a Blue lable sim and they were phoned, they didn't answer. It was 4.20 in the afternoon. On Monday morning (4th time I went there) I was told that the sim will be activated within 48 hours. It's still not working. it seems like CellC is not serious about keeping customers. I'm apalled at the bad service. What do you want me to do CellC? Go back to the shop for a FIFTH time? How can you subject your loyal customers to a company like Blue Lable that has zero customer service and don't you tell your shop staff customer service is what makes your business going?
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Replies (6)0
Replies (6)
Cell C's replyOfficial
11 Dec 2019, 11:04Hi Hester
Thank you for bringing this to our attention. Your query has been assigned to a Senior Consultant to assist you. Do expect our call.
^MM
Thank you for bringing this to our attention. Your query has been assigned to a Senior Consultant to assist you. Do expect our call.
^MM
Cell C's reply11 Dec 2019, 11:04
Official
Hi Hester
Thank you for bringing this to our attention. Your query has been assigned to a Senior Consultant to assist you. Do expect our call.
^MM
Thank you for bringing this to our attention. Your query has been assigned to a Senior Consultant to assist you. Do expect our call.
^MM
Cell C's replyOfficial
11 Dec 2019, 15:41Hi Hester
Please send us your alternative number of contact as we have been unable to reach you on the number you've provided.
^MM
Please send us your alternative number of contact as we have been unable to reach you on the number you've provided.
^MM
Cell C's reply11 Dec 2019, 15:41
Official
Hi Hester
Please send us your alternative number of contact as we have been unable to reach you on the number you've provided.
^MM
Please send us your alternative number of contact as we have been unable to reach you on the number you've provided.
^MM
HP
Hester P's updateReviewer Update
11 Dec 2019, 16:50You phoned me ONCE and I just missed the call because i was on another call. You didn't leave a number for me to call you back. Now you post a response to say you couldn't get hold of me. Just phone me again for goodness sake!
HP
Hester P's update11 Dec 2019, 16:50
Reviewer Update
You phoned me ONCE and I just missed the call because i was on another call. You didn't leave a number for me to call you back. Now you post a response to say you couldn't get hold of me. Just phone me again for goodness sake!
HP
Hester P's updateReviewer Update
12 Dec 2019, 07:38STILL no working sim. This is beyond shocking. CellC, if you phone me today and I don't answer, don't do the same thing you did yesterday and just give up. I see Clients (yes I actually know what customer service is) and don't always have my phone on me, so just phone again until you get hold of me.
HP
Hester P's update12 Dec 2019, 07:38
Reviewer Update
STILL no working sim. This is beyond shocking. CellC, if you phone me today and I don't answer, don't do the same thing you did yesterday and just give up. I see Clients (yes I actually know what customer service is) and don't always have my phone on me, so just phone again until you get hold of me.
HP
Hester P's updateReviewer Update
13 Dec 2019, 06:31STILL no working sim. I am beyond shocked. It is now day 13 since I first went to a CellC shop to get a sim swap done. DAY 13, people. I am not surprised that CellC is in financial difficulty, with service like this no company can survive. Finally got a call from them yesterday morning and was promised immediate action and that they would call me back shortly. Needless to say, no action happend and nobody called me back. Shocking... shocking... shocking
HP
Hester P's update13 Dec 2019, 06:31
Reviewer Update
STILL no working sim. I am beyond shocked. It is now day 13 since I first went to a CellC shop to get a sim swap done. DAY 13, people. I am not surprised that CellC is in financial difficulty, with service like this no company can survive. Finally got a call from them yesterday morning and was promised immediate action and that they would call me back shortly. Needless to say, no action happend and nobody called me back. Shocking... shocking... shocking
HP
Hester P's updateReviewer Update
13 Dec 2019, 15:48CellC and Blue Lable.... please cancel my request for a sim swop. I simply cannot deal with your incompetence and terrible customer service any longer. I still don't have a working sim card. You have not only lost me as a customer now, I am also going to cancel all my family sim cards.
HP
Hester P's update13 Dec 2019, 15:48
Reviewer Update
CellC and Blue Lable.... please cancel my request for a sim swop. I simply cannot deal with your incompetence and terrible customer service any longer. I still don't have a working sim card. You have not only lost me as a customer now, I am also going to cancel all my family sim cards.