VERY BAD SERVICE NEVER USE CELL C

BAD BAD BAD Since I signed up i could only c connect a few times and from there nothing, I also cant get hold of technically department and others are useless, cant get me to be able to use my vodafonemobile router R216, I need the APN settings because it tell me the whole time disconnected. NO ONE CAN HELP ME, but they want to take my money. NONONO USELESS