VERY BAD SERVICE, HARRASMENT AND EXTRA CHARGES NOT AGREED TO

My name is Chantelle Botes, I have been a client of Cell C for about 25 years, with the same number, I have had fair services from them, right up until I was phone about 5 months ago to cell me another phone.

The sales lady told me that this Summit was a good phone and had the same features the same as a S6 Samsung, I rep**** REALLY! WELL THIS WAS NOT THE CASE, which I learnt later.

I was told that this is only for R99 per month, once again when the debit orders went through there was an extra charge of R44, which was added on.

When I agreed to the phone, I agreed to R99 per month NO OTHER CHARGES!!!! I had stopped the debit orders, and when I tried to stop the charges and wanted to carry on with payment, I was told by Cell C customer care manager that I had to phone the other department to stop the extra amount. I let him know that I NEVER agreed to this, why must I do this. HE COULD NOT ANSWER ME.

I had fallen very ill when I got the phone, which was approximately 2 days after receiving the phone, so I could not phone to cancel or tell them how unhappy I was. I even went into cell c in the East Rand Mall, the manager told me this was a **** phone, her words not mine.

I am writing to hello peter as I would like to NAME AND SHAME CELL C. WHAT BAD SERVICE I HAVE HAD AND BEEN HARRASSED BY THE SHAPIRO SHAKE ATTERNEYS to pay, when I have told Shapiro people that they need to go back to their client and find out why I am not paying, if they can reverse the R44 I will be happy to pay a cancellation fee. I get phoned from Shapiro Shake about 3 times a day. THIS MUST STOP!!!!!!!!!!!!!!!!! I will not be renewing my contract in July with Cell C because of the bad service that I have had and harassment.

Should any MANAGER from Cell C want to sort this out. I will be happy to pay for cancellation, as long as they can prove to me on black and white that there are no extra charges.