1 reviews | Active since Feb 2012
Very Bad Service from Support
On Thursday 25/01/2018 I called to complain about a problem with data connection in my area (Grootvaly AH, Strubenvale, Springs). The internet connection is non existent and I told them to log a ticket for me. This is a problem in the area, because I tested on my cell phone, my router and on a couple of other phones from people I know, and it was the same on all devices, I told them this as well. It is now Tuesday 30/01/2018 and this issue is still not resolved. What is even more upsetting to me, is that I will now lose my data that I haven't used after tomorrow, and I can not even use the data, so I am getting bad service, I am not able to use what I paid for and the time it takes to resolve an issue is very bad. I used to have confidence in Cell C, the network has been really good the past couple of years, but after this, I doubt that I would recommend anyone to use Cell C, and I will definitely move away from Cell C when my contracts end. This is very frustrating, and I hope this can get resolved as soon as possible.
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.
Regards
Cell C | PN
