Very Bad Service from Cell C Westgate branch

I went into the store 27 October 2020 to do a sim swap because my existing one was damaged. The consultant called Diteboho attended to me. She was very unfriendly to start with. She told me she will not assist me because I haven't used my sim for the past 3 months . She said she doesn't even know that a person can use a Cell C number just for whatsapp, which is why my sim was a bit inactive with calls . Clearly if she talks like that as a consultant, she is not clued up about her product, cz then I asked why is cell c selling a whatsapp ticket if has nothing to do with whatsapp? The tone she was using with all incompetence was also very bad. She told me, there is no information on the system about my number and that my number was bought from Pakistan shops. I left the shop fuming because clearly that consultant had no respect what so ever to me as a customer and to other human beings. Funny enough, when I phoned the customer service center there was no such thing that they dont see my information on the system. I eventually did my sim swap at Clearwater mall branch and thanks to the friendly , professional team of consultants there. I therefore, request drastic steps to be taken against Cell C Westgate branch and especially to this consultant called Diteboho. Cell C is going to loose customers , business and good image because of the staff employed. I am including everyone there because not even the manager tried to stop me and ask what is wrong. My recommendation demote or fire all of them. Get a fresh new team with professionalism and high customer service experience. Please respond to: My name Ramasela Lebogang Mokgathi Contact: *** ***