LR
Lizette R

1 reviews | Active since Sept 2015

22 Sept 2015, 10:03

VERY BAD SERVICE FROM CELL C REPAIR CENTER

VERY BAD SERVICE from Cell C REPAIR CENTER, i.r.t. a SONY Xperia M4 Aqua received on contract renewal. It was sent in already 3 times for repairs, twice returned only to be broken still. Cell C doesn't want to swap the phone. <br> Date trail of repairs:<br> 30/6/2015Renewed contract<br> 3/7/15Complained 1st time@Cell C Kollonade that phone isn't working<br> 7/8/15Booked in the hanset @ Cell C repair management system.<br> 13/8/15Handset received @ Repair Centre in Midrand<br> 13/8/15Handset outsourced to Manufacturer repair centre<br> 19/8/15Handset received from Manufacturer repair centre<br> 25/8/15Handset dispatched from Cell C advanced repair centre<br> 26/8/15Handset ready for collection+picked up by customer<br> 28/8/15AGAIN booked in hanset @ Cell C repair management system<br> 2/9/15Handset AGAIN received @ Repair Centre in Midrand<br> 2/9/15Handset AGAIN outsourced to Manufacturer repair centre<br> 7/9/15Handset AGAIN received from Manufacturer repair centre<br> 12/9/15Handset AGAIN dispatched from Cell C advanced repair centre<br> 14/9/15Handset AGAIN ready for collection <br> 15/9/15Handset AGAIN picked up by customer<br> 15/9/15 3RD TIME booked in hanset & is received at Repair Centre Midrand <br> &outsourced to Manufacturer repair centre

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Replies (1)
Cell C
Cell C's reply22 Sept 2015, 10:48
Official
Hello LM Van Rooyen,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN