Very bad service from Cell C and Cell C insurance

I am really disappointed and irritated by the service rendered by Cell C. I have had a cellphone contract and device insurance with them for a few years now, I have never missed payments or anything, but I recently reported my lost device, all documents required were submitted and access was paid up, I have not received any correspondence from Cell C, I have to keep calling to follow up, I am being pulled from pillar to post and being told to wait for two weeks which is very rediculous when you debit money from my account there's no waiting for two weeks, I will never reccommn this service provider as well as their disgusting insurance which proves useless to me right now as I'm not receiving any pleasure but only utter frustration. It's really disappointing, I would rather take my money somewhere else where they value their customers