HM
Hazel M
1 reviews | Active since Aug 2015
27 May 2019, 10:45
Very Bad service from C-Surance
My cellphone was recently ******. A Huawei P20 Lite. I have called C-Surance and every consultant I spoke to tells me I do not have any insurance for my device, therefore they will not be able to assist me. I have a subscriber agreement that confirms that my device is covered. Please urgently advise how Csurance does not have a record of my insurance coverage as I am paying monthly together with my contract subscription?
I currently do not have a phone for you to contact me on. Please provide me with feedback urgently!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
27 May 2019, 11:00Good morning Hazel
Apologies or the unsatisfactory service received.
We have escalated the matter to our dedicated team for urgent assistance. Do expect communication soon.
Regards
DA
Apologies or the unsatisfactory service received.
We have escalated the matter to our dedicated team for urgent assistance. Do expect communication soon.
Regards
DA
Cell C's reply27 May 2019, 11:00
Official
Good morning Hazel
Apologies or the unsatisfactory service received.
We have escalated the matter to our dedicated team for urgent assistance. Do expect communication soon.
Regards
DA
Apologies or the unsatisfactory service received.
We have escalated the matter to our dedicated team for urgent assistance. Do expect communication soon.
Regards
DA
HM
Hazel M's updateReviewer Update
27 May 2019, 11:07How i'll you contact me as my cellphone was ******? Please contact me on my landline ***. URGENTLY
HM
Hazel M's update27 May 2019, 11:07
Reviewer Update
How i'll you contact me as my cellphone was ******? Please contact me on my landline ***. URGENTLY