Very Bad Service Cell C

<div> <p class="MsoNormal"><span style="color: #1***7d;">Good day</span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> <p class="MsoNormal"><span style="color: #1***7d;">Gert Combrinck : <a href="tel:***">***</a> & <a href="tel:***">***</a></span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> <p class="MsoNormal"><span style="color: #1***7d;">Herewith a letter regarding my </span><strong><u><span style="color: red;">EXTREME</span></u></strong><span style="color: #1***7d;"> disappointment with Cell C.</span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> <p class="MsoNormal"><span style="color: #1***7d;">From the beginning it was a problem – we had to contact Belinda, asking about the phones. Called her again and again – just to hear that it was on back-order. Mentioned that it should not be necessary for us to call all the time, we should be getting constant feedback from Cell C. When they eventually arrived, another set of problems began. We have said repeatedly that we need the phones 24/7 – 365 days. However, nobody seemed to be able to fix the reception problem and hence we’ve lost a lot of business as clients could not hear us, could not come through to our numbers, could not even leave a voicemail. We could not sent e-mails, could not retrieve anything, except when we were at home where we have Wi-Fi. This was explained over and over, and your technician even listened to the bad reception we’ve experienced. Also, up to the time that we gave the phones back, we were still waiting for the cordless charger – that somehow was also not in stock or something.</span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> <p class="MsoNormal"><span style="color: #1***7d;">When we asked if we could rather port back to Vodacom, it was arranged, stating that it would at least take about two days before Cell C would cut us off. However, not even an hour later we were off the air and I had to quickly buy some pre-paid time. Since then it was impossible to port back to Vodacom, as your system has conveniently blocked us for 60 DAYS !!!!!! We can only port back on the 23rd of July, and that is <strong>totally</strong> unacceptable. Vodacom is unable to ensure us that we will keep our numbers – that means that if we lose the numbers, NONE of our clients will be able to contact us. We have had these numbers for years and years, it is on all our stationery etc. etc., and we absolutely need to keep them.</span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> <p class="MsoNormal"><span style="color: #1***7d;">From Monday the 16th of May we have received endless messages from Cell C to tell us that our device has been booked in on your repair management system, with loads of reference numbers. Now it has even been dispatched. For crying out loud.</span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> <p class="MsoNormal"><span style="color: #1***7d;">We came to Cell C as we were told it was such a bright thing to do - you get money back, you will have this and that. Promises promises. Nothing came of that and now we sit with enormous problems, as we still cannot hear clients, still lose business all the time, still have no joy whatsoever.</span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> <p class="MsoNormal"><span style="color: #1***7d;">It seems that you are misleading the public, and for a big company like yourselves that is a crime that needs to be shouted from the rooftops. We will never, absolutely never, advise any or our friends or clients to make use of Cell C. In fact, just the opposite. You have your money back, you have your phones back – the very least that you can do is to arrange that we can port back to Vodacom </span><strong><u><span style="color: red;">WITH IMMEDIATE EFFECT</span></u></strong><span style="color: #1***7d;">. That should be easy to do, just give the order to bypass the system and sort it out.</span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> <p class="MsoNormal"><span style="color: #1***7d;">Looking forward to hear from you at your very earliest convenience.</span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> <p class="MsoNormal"><span style="color: #1***7d;">Regards</span></p> <p class="MsoNormal"><span style="color: #1***7d;">Gert Combrinck</span></p> <p class="MsoNormal"><span style="color: #1***7d;"> </span></p> </div>