1 reviews | Active since Feb 2012
Very bad service and don't adhere to contract.
Please see my previous reviews but also look at the rude way Cell C handles it.
You told me to go back to my contract and read it, that I did and now you don't adhere to your own contract .
Please read 5.1.3 but if you don't have it here it is as in your contract;
5.1.3 the monthly Subscription Fee, which is billed to you in advance. The Subscription Fee that you pay at the end of a month is for the next month's services. If the Agreement starts later than the first day of any month then the first month's Subscription Fee and Inclusive Benefits will be pro-rated: 5.1.4 the total Usage Charges, which may include any charges for using Services including calls that you make, SMS and MMS'S send and data that you use during that month, which will be billed at the end of the month in which you have used Services;
With above in mind and the fact that this is a top-up contract you can not bill me in arrears.
Please discuss with legal department.
Our invoices are generated on the first of each month, you were not billed for the first month (February) of your contract activation, however, you were billed for the following month. In line with the terms and conditions of the contract that you have agreed to, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
The 084****691 number was activated on the 01/02/2016 and the maturity date is the 01/02/2018 and your last invoice will be on the 28th of February.
Regards
Cell C | PN
Our invoices are generated on the first of each month, you were not billed for the first month (February) of your contract activation, however, you were billed for the following month. In line with the terms and conditions of the contract that you have agreed to, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
The 084****691 number was activated on the 01/02/2016 and the maturity date is the 01/02/2018 and your last invoice will be on the 28th of February.
Regards
Cell C | PN
We have provided you with correct information.
Regards
Cell C | PN
We have provided you with correct information.
Regards
Cell C | PN
