Very Bad Service

<p>I have received very bad service lately:</p> <p>1. I was in a 'smash 'n grab' on the 13th of April 2017. They took my phone. When i got home i used my husband's phone, to phone cell c. Whilst on the call with the consultant, I told her she needs to block my sim card and block my phone. The lady told me i needed to go to the police station, with the ITC number she gave me and get a case number, and then they could do a sim-swap for me, and i would get a new phone. </p> <p>2. When i got the case number, i phoned cell c. they told me to contact their insurance department. the insurance department proceeded to tell me i am not covered, and i cannot get a new phone. i was never offered insurance with my upgrade of my contract. Why?</p> <p>3. I went to the cell c shop to do a sim swap and they wanted to charge me R140 to do this, really this is ridiculous. Then i bought a sim card, phoned in to cell c to do the sim-swap, they said they were charging me R50 for the sim-swap - surely this is ridiculous as well. I have a case number and my phone was ****** for pete's sake. The lady then told me that after 4 hours the sim card would work. After 4 1/2 hours i put the sim car in my phone. i could not make calls nothing. i once again had to phone cell c, they told me that the card needed to be activated - which she did - when i asked why was it not activated when i phoned the first time ... all i got was "i dont know" ... this is pathetic.<br /><br />i am totally disgusted with cell c's service.<br /><br />i have another contract with them as well, which i have to do a sim swap, because that phone was lost by by daughter. <br /><br />So now i sit with two contracts, no phones - and 1 sim card which i have not done the sim swap, because they are going to charge me again. <br /><br />Why do we pay for a service, and get **** ALL service at all!!!</p> <p> </p> <p>I am horrified by this service. </p> <p> </p> <p>I need a cellphone that i can access watsapp, because i deal with customers overseas, and cell c is pathetic.</p> <p> i am paying almost R400 per month for two contracts, with abosultely no joy.</p> <p> </p>