VERY BAD SERVICE

Good Day

I am very UPSET with the service that I am getting from Cell C. I have logged a complaint on the 4th of August regarding a premium of R20.00 that I have cancelled 5 months prior that they didn't cancel and have listed me now on ITC. I have requested for the recording and a letter from them that they must send to ITC to have my name removed. The advisor that I have spoken to on the 4th of August said she must escalate the query and would get back to me within 24 hours regarding my query but up to date no one has called me as yet. I was never listed on ITC before and I am very upset and that for R20.00 I also haven't cancelled the debit order so they could have still deducted even after my cancellation wasn't processed and I only found the above out after I wanted to upgrade and Cell C said I can't because I am on ITC for R20.00. I have 5 contracts with them and if this matter is not resolved today I am going to cancel all my contracts with them and after being with them for many years