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Sbusiso N
1 reviews | Active since Feb 2023
10 Jan 2025, 09:55
Very Bad Service
i have made a payment via the Cell C App but they are not allocating the payment and its been 2 weeks now. i have contacted customer care center to explain my issue but the consultants ( Mbali and Njabulo) kept cutting me off the line. i have also sent POP's to them, even after their Cell C chat bot on WhatsApp confirmed that my payment has been allocated, my account remains in arrears and customer care doesn't seem to care. this has a negative impact on my credit record.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
10 Jan 2025, 10:09Dear Sbusiso,
Thank you for getting in touch with Cell C regarding your account.
We sincerely apologize for the inconvenience and frustration this has caused you. We understand how important it is to ensure your payment is allocated correctly, as this directly impacts your account and credit profile. Please be assured that we are prioritizing this matter.
One of our team members will reach out to you shortly to assist further. We are committed to following up on your behalf and will keep you updated throughout the process.Once again, we apologize for the experience you’ve had and truly appreciate your patience as we work to resolve this issue.
Kind regards,
Cell C | MN
Thank you for getting in touch with Cell C regarding your account.
We sincerely apologize for the inconvenience and frustration this has caused you. We understand how important it is to ensure your payment is allocated correctly, as this directly impacts your account and credit profile. Please be assured that we are prioritizing this matter.
One of our team members will reach out to you shortly to assist further. We are committed to following up on your behalf and will keep you updated throughout the process.Once again, we apologize for the experience you’ve had and truly appreciate your patience as we work to resolve this issue.
Kind regards,
Cell C | MN
Cell C's reply10 Jan 2025, 10:09
Official
Dear Sbusiso,
Thank you for getting in touch with Cell C regarding your account.
We sincerely apologize for the inconvenience and frustration this has caused you. We understand how important it is to ensure your payment is allocated correctly, as this directly impacts your account and credit profile. Please be assured that we are prioritizing this matter.
One of our team members will reach out to you shortly to assist further. We are committed to following up on your behalf and will keep you updated throughout the process.Once again, we apologize for the experience you’ve had and truly appreciate your patience as we work to resolve this issue.
Kind regards,
Cell C | MN
Thank you for getting in touch with Cell C regarding your account.
We sincerely apologize for the inconvenience and frustration this has caused you. We understand how important it is to ensure your payment is allocated correctly, as this directly impacts your account and credit profile. Please be assured that we are prioritizing this matter.
One of our team members will reach out to you shortly to assist further. We are committed to following up on your behalf and will keep you updated throughout the process.Once again, we apologize for the experience you’ve had and truly appreciate your patience as we work to resolve this issue.
Kind regards,
Cell C | MN
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Sbusiso N's updateReviewer Update
10 Jan 2025, 10:30i expect my issue to be resolve today, i have been waiting since the 23rd of December 2024
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Sbusiso N's update10 Jan 2025, 10:30
Reviewer Update
i expect my issue to be resolve today, i have been waiting since the 23rd of December 2024
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Sbusiso N's updateReviewer Update
10 Jan 2025, 12:42instead of receiving a call from a consultant, i get messages saying i must make a payment
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Sbusiso N's update10 Jan 2025, 12:42
Reviewer Update
instead of receiving a call from a consultant, i get messages saying i must make a payment
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Sbusiso N's updateReviewer Update
13 Jan 2025, 09:07to this day i have not received a call. i then decided to call in again this morning and i found Nomthandazo and she asked me to send her an email with the POP attached, which i did and then said i hold on the line while she escalates the matter, and i waited on the line for 25 minutes until the line cut off. at this point i will not have any other choice but to report the matter to National Consumer Commission(NCC), to anyone who has the same problem as me you can also check https://www.icasa.org.za/pages/consumer-complaints-procedure#:~:text=Complaints%20regarding%20contract%20terms%20and,to%20the%20National%20Consumer%20Commission this will guide on how to proceed.
National Consumer Commission (NCC)
National Consumer Commission (NCC)
- PO Box 36628, Menlo park, 0102.
- Building C, South African Bureau of Standards Campus, 1 Dr. Lategan Road, Groenkloof, PRETORIA.
- ***.
- ***.
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Sbusiso N's update13 Jan 2025, 09:07
Reviewer Update
to this day i have not received a call. i then decided to call in again this morning and i found Nomthandazo and she asked me to send her an email with the POP attached, which i did and then said i hold on the line while she escalates the matter, and i waited on the line for 25 minutes until the line cut off. at this point i will not have any other choice but to report the matter to National Consumer Commission(NCC), to anyone who has the same problem as me you can also check https://www.icasa.org.za/pages/consumer-complaints-procedure#:~:text=Complaints%20regarding%20contract%20terms%20and,to%20the%20National%20Consumer%20Commission this will guide on how to proceed.
National Consumer Commission (NCC)
National Consumer Commission (NCC)
- PO Box 36628, Menlo park, 0102.
- Building C, South African Bureau of Standards Campus, 1 Dr. Lategan Road, Groenkloof, PRETORIA.
- ***.
- ***.
Cell C's replyOfficial
13 Jan 2025, 09:32Dear Sbusiso MG,
Thank you for getting touch.
We sincerely apologize for the inconvenience and frustration you have experienced regarding this matter. We fully understand how frustrating this delay must be, and we deeply regret any inconvenience it has caused.
Please rest assured that our team is currently reviewing the situation, and you can expect to be contacted by a member of our team shortly to resolve the issue.We truly appreciate your patience and understanding during this time.
Regards,Cell C | CW
Thank you for getting touch.
We sincerely apologize for the inconvenience and frustration you have experienced regarding this matter. We fully understand how frustrating this delay must be, and we deeply regret any inconvenience it has caused.
Please rest assured that our team is currently reviewing the situation, and you can expect to be contacted by a member of our team shortly to resolve the issue.We truly appreciate your patience and understanding during this time.
Regards,Cell C | CW
Cell C's reply13 Jan 2025, 09:32
Official
Dear Sbusiso MG,
Thank you for getting touch.
We sincerely apologize for the inconvenience and frustration you have experienced regarding this matter. We fully understand how frustrating this delay must be, and we deeply regret any inconvenience it has caused.
Please rest assured that our team is currently reviewing the situation, and you can expect to be contacted by a member of our team shortly to resolve the issue.We truly appreciate your patience and understanding during this time.
Regards,Cell C | CW
Thank you for getting touch.
We sincerely apologize for the inconvenience and frustration you have experienced regarding this matter. We fully understand how frustrating this delay must be, and we deeply regret any inconvenience it has caused.
Please rest assured that our team is currently reviewing the situation, and you can expect to be contacted by a member of our team shortly to resolve the issue.We truly appreciate your patience and understanding during this time.
Regards,Cell C | CW
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Sbusiso N's updateReviewer Update
14 Jan 2025, 11:09still not resolved
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Sbusiso N's update14 Jan 2025, 11:09
Reviewer Update
still not resolved