Very bad service

<p>Good day.</p> <p> </p> <p>On the 8th of November 2016 the incorrect cellphone line was upgraded. i called the help desk on the 8th November 2016 to cancell the upgrade. I called all month and last week they told me the old package the number was on was not long available and moved the contract to a new package. I was told I would not have to pay for the upgrade as it was cancelled and the delay was on Cellc's side. Today I got a bill of over R1100 and they doubled charged me for the upgrade that I asked to be cancelled on the same day it was done. On the day I was not given a Referance number for the call and was tolded it will be processed I had to call me many times to have the upgrade corrected. </p> <p> </p> <p>No one at cellc call centre knows what they are doing.</p> <p> </p> <p>Thank you </p>