BM
Boitumelo M

1 reviews | Active since Oct 2016

14 Oct 2016, 09:53

very bad service

<p>I have been with cellc for over 8 years, my contract reached 24months long time ago I sent in a letter to cancel , i had outstanding amount paid it and asked for cancellation Till today i have to keep calling and emailing the same letter, i even paid the balance, all i want is this cancelled. I</p> <p>Kindly check for me what the problem is with my phone ********** 407 because I have paid almost R150 but for 3 months my phone is not working it gives me this massage BARRED I need to use this because all my personal business</p> <p>but lack of feedback and service is pathetic, i dont advise anyone to go through this. Ii apid for 8 years same contrac phone and this is what i get in the end. Never again Cellc!!!!!!!!!!!!!!!</p>

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Replies (2)
Cell C
Cell C's reply14 Oct 2016, 10:27
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply19 Oct 2016, 11:12
Official

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN