Very bad service

good day i am very disgusted with the service from Cell C about a month ago i bought a new cell phone contract for my daughter, firstly it took Cell C a month to deliver 2nd because my daughter already had a prepaid cell C number we opted that she continue using her old number on the new contract this is the 2nd month now that i am trying to get her benefits loaded all the consultants that i have spoken to thus far is unable to assist or don't know what to do, but they are very quick to offer their services and take their money on time i have asked for managers to call me but to date i am still waiting for a call back all i want is for this to be sorted i have spoken to Katlego, Nosipho,Dr, just to name a few consultants are more irate than you who is the customer and are quick to pass the buck can i please get a manager to call me and sort out this issue