Very bad service

I have a very bad complain agaist Sanele.

It was on Monday the 6th of May in the moring when i vissited your Cell C store. I had an acount query which i need assistant on. I came in and asked one of the laddies that work there who is Sanele? and the lady showed me. there after i went to him , i greeted him politely and i went on to asking him about the problem that i had. basically its a bill query,i had called CellC Insurance and they called your store to cormfim my account if its up to date and thats where Sanele comes in ,he was the one that took that call, telling the insurance people that my account is not up to date and i was asked to go to him and he will explain to me why is that. Thats the reason i had to aske for him particulary.

So what happed was that he showed me some information that i didnt even understand on the screen that reflected that i owe, so i couldnt understan why is that because on Saturtday when i came to the shop i had proof of payment that i had paid of R508 and the mananger told me to pay R8 more and the account will be fine and i did as i was told. I told Sanele this information explaining how i dont understand and whats not....and we kept on talking about this and he kept on talking over me showing that he is irritated and annoyed by me. His tone changed,he wa screming and shouting at me also speaking ussing body language moves his hands up and down, and him saying that i came in rude asking for him, i went on to say i never did such,and the argument went on and on and he went on to say 'GET OFF ME' (PHUMA KIMI) repeating him self and i rep**** back to him saying the same, and he also swore at me saying 'VUSTEK' mind you he is saying/diong all this in front of his work colleagues and customers.

I couldnt believe how could he...i am so angry and upset at Sanele and to make things even worse he didnt stop there he carried on and said ''Ngimujwayela kabi'' and i said angikujwayeli kabi..he rep**** saying YES you do, again and again he said that than i left the shop went to deposite money came back and the laddies helped me.

ive never had such horrific service in my life...worse thing hes doing all this to someone who knows their customer rights,and by the look of things this was not the first time he was doing this because he dint mind repeating himself over and over....what a nurve of him using valgue language toward a customer.....totaly uncalled for nomatter what the situation is...