very Bad service

So now I have to deal with Cell C humans again. My contracts have expired and I want to go on month to month contracts as cell C do not have any special deals on the packages I want.. I phoned 084 145 to upgrade several contracts. 5 minutes later and 2 security checks done, Paula asks how she may help me. I reply that I have phoned upgrades so logically I am phoning about upgrades. She replies that I must not be like that and what do I want to upgrade. She was not very helpful so I asked her to let someone else phone me. Nobody will I can guarantee that! So I shall have to go through the process and enjoy the terrible service.