Very bad response to customer issues and work!!!????

SO I MIGRATE MY NUMBER TO THE TRACE MOBILE TARRIF JUST BECAUSE I AM A HUGE FAN, I GO UNTO THE WEBSITE TO SIGNUP AND CANT SIGN UP, I CANT EVEN NAVIGATE THE WEBSITE BECAUSE IT TERRIBLE CREATED, NOW I PHONE THE CUSTOMER SERVICE TO GET HELP ONLY TO GET THIS RUDE AGENT ON THE LINE, SHE TELLS ME I CANT BE HELP, SO I ASK FOR HER TO HELP ME SET UP A SELF SERVICE PIN, SHE GETS ME TO ANSWER SECURITY QUESTIKNS AND TELLS ME I FAILED, HOW POSSIBLE IS IT FOR ME TO KNOW THE NUMBER THAT I HAVE PHONED THE MOST, WHAT KIND OF DUMB QUESTION IS THAT, CELL C YOU GUYS ARE DROPPING THE BALL AND ITS REALLY STARTING NOT TO BE FUNNY ANY MORE...