Very BAD & POOR client service, CELL C JUST DON’T CARE

Very disappointing in Cell C, the worst Customer Service ever 1st email from Cell C Somerset West | 09 July 2020 2nd email from Cell C Somerset West | 14 July 2020 3rd email from Cell C Somerset West | 20 July 2020 1st Hello Peter review | 20 July 2020 Private reply to Cell C | 21 July 2020 I private rep**** to Cell C as requested by them on 21st of July 2020, and NOTHING happened! 2nd Hello Peter review | 27 July 2020 3rd Hello Peter review | 28 July 2020 20 days later and still NOTHING, NOT A WORD FROM CELL C!!!!!!!

My original post [20 July 2020] Good day I'm writing this on behalf of Mrs Rika Schreuder as she does not have access to internet. On Thursday, 09 July 2020 she went to Cell C in Somerset Mall to cancel her deceased husband, Willem Johannes Schreuder ID *** contract. She asked them if she can keep the number [***] as she wants to go on pre paid. Uzair requested her to write a letter confirming that she wants to keep her number. She did and Uziar send the letter per email to Head Office on 09 July 2020 @ 12:57. Email dated 09-07-2020: 'Please find attachment of the customer's wife would like to cancel the contract on behalf of her late husband that passed away. She would like to have the number on prepaid as well thank you.' Instead Cell C deactivated the number. On 14 July 2020 @ 10:29 Uzair again requested Cell C to fix this, he again attached the letter. Email dated 14-07-2020: 'Customer came is store as the number is permanently deactivated, The customer wrote in the letter as she want the number on prepaid and I wrote in my email as well, the customer is not happy about this please fix this' Today is the 20th of July 2020, 11 days later and the number is still not active. Cell C please fix this ASAP. The contract needs to be cancelled but the number active as Mrs Schreuder wants to go on Pre Paid. We would like to thank Uzair for all his trouble helping us with this. He is a real star* You are welcome to call her on *** / ***