WD
Wendy D
1 reviews | Active since Oct 2012
15 Dec 2019, 21:07
Very Bad fibre support from cell c
Every time my fibre goes out, I contact Cell C support to be made to feel like I’m stupid. I asked them to please reset my fibre line and the lady said she’s never heard of this? I’ve been told by cell c previously to ask for them to reset my fibre line they have done this often for me then my line works, so why now doesn’t the lady know what I’m talking about she said she can only refresh it and there’s no such thing as cell c being able to reset it. I felt like she spoke down to me. I’ve wanted to change from cell c to a better provider for a while due to their bad support. I think how’s the time.
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Replies (2)
Cell C's replyOfficial
16 Dec 2019, 15:47Good Day Wendy
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Please refer to our private response for our request for information.
^MP
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Please refer to our private response for our request for information.
^MP
Cell C's reply16 Dec 2019, 15:47
Official
Good Day Wendy
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Please refer to our private response for our request for information.
^MP
Thank you for contacting Cell C
We apologize for the unpleasant experience that you have had.
Please refer to our private response for our request for information.
^MP
WD
Wendy D's updateReviewer Update
17 Dec 2019, 15:19cell C private messaged me asking for my id number and address I private messaged them back giving all the details and have not heard anything else
What is wrong with my internet, I keep calling the support number and they keep telling me it is sorted out, it clearly isn’t sorted out. A friend of mine lives on the same street and he is also with Cell C and Vumatel and his internet isn’t working either
I better not be charged for all the days it’s off, it’s been off since Sunday 15 December!
Why can’t I get a proper answer as to why it is down, what makes me more mad is When call cell c they say it’s been resolved. Why is it saying this on Cell C’s side.
I called Vumatel and they told me it’s not them it’s Cell C
What is wrong with my internet, I keep calling the support number and they keep telling me it is sorted out, it clearly isn’t sorted out. A friend of mine lives on the same street and he is also with Cell C and Vumatel and his internet isn’t working either
I better not be charged for all the days it’s off, it’s been off since Sunday 15 December!
Why can’t I get a proper answer as to why it is down, what makes me more mad is When call cell c they say it’s been resolved. Why is it saying this on Cell C’s side.
I called Vumatel and they told me it’s not them it’s Cell C
WD
Wendy D's update17 Dec 2019, 15:19
Reviewer Update
cell C private messaged me asking for my id number and address I private messaged them back giving all the details and have not heard anything else
What is wrong with my internet, I keep calling the support number and they keep telling me it is sorted out, it clearly isn’t sorted out. A friend of mine lives on the same street and he is also with Cell C and Vumatel and his internet isn’t working either
I better not be charged for all the days it’s off, it’s been off since Sunday 15 December!
Why can’t I get a proper answer as to why it is down, what makes me more mad is When call cell c they say it’s been resolved. Why is it saying this on Cell C’s side.
I called Vumatel and they told me it’s not them it’s Cell C
What is wrong with my internet, I keep calling the support number and they keep telling me it is sorted out, it clearly isn’t sorted out. A friend of mine lives on the same street and he is also with Cell C and Vumatel and his internet isn’t working either
I better not be charged for all the days it’s off, it’s been off since Sunday 15 December!
Why can’t I get a proper answer as to why it is down, what makes me more mad is When call cell c they say it’s been resolved. Why is it saying this on Cell C’s side.
I called Vumatel and they told me it’s not them it’s Cell C