Very Bad Customer service

Ive been contacted and yes, Cell C gave me the wrong sim card. At my cost i had to buy a new sim at a cell c store due...

Ive requested to have me upgrades due in November and December cancelled and even send an email to Cell C customer care in September/October. I wanted to get a new contract for two phones for my two kids as a presents but now impossible due to Cell C.

Last week i received an sms to confirm my contracts has been successfully upgraded...I did not Authorized it.

Now after several calls to Cell C and visit to Cell C store on Saturday no one is able to help me.

This is very bad service.. i have requested cancellations in time and in writing.