Very bad customer service

I was trying to migrate my tariff plan to the home connecta plan. I am then given two distinct options 1- Buy a new prepaid sim card then migrate to the the home connecta flexi tariff plan within 10 days. 2- Go to a cell c store, and buy a connecta SIM card. I opted to buy a new prepaid SIM card. I then tried the migration process, and again I was met with a message instructing that I buy a new sim card or go to a cell c store. My next move was to call the call center and an agent after asking for the security questions, said she had completed the migration. It has been over 48hrs still no response, so again call the customer care center and this time they tell me to buy anew sim card, I ask about the the allegedly completed migration that allegedly took place 48hrs ago , and I'm promptly cut off. Customer care at cell c is as circus. The agents don't know half of the company's services and instead of helping, they'll frustrate you even more