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yolandi M
1 reviews | Active since Aug 2015
17 Mar 2026, 19:44
Very bad client service and no help for someone with hearing disability
After how many follow ups and emails ,because i have a hearing disability and cannot hear on the phone, i was told the superviser ,Vusi Mochala cannot find the price . Its been way more than a month maybe 2 months that i selected what i wanted but guess what, cell c does not reply, the supervisor has not made any attempt to contact me nothing. So now my next step is ombudsman i guess. After being a cell c customer for more that 20 years this is really not good client services and not helpfull at all. Bad service to hearing disabled people and not caring about getting us sorted.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
17 Mar 2026, 20:20Dear Yolandi Maas,
Thank you for reaching out to us, and please accept our sincere apologies for the experience you’ve had.
Your feedback regarding the delays, the lack of follow‑up, and the difficulty in obtaining the pricing you requested is deeply concerning. This is not the level of service we aim to provide, and we regret that you were left waiting for such an extended period without the assistance you deserved.
To ensure we assist you accurately and without any further delays, may you please provide us with a brief description of your query and what you were trying to arrange or request? This will help us escalate the matter correctly and resolve it as quickly as possible.
Kind regards,
Cell C |LD
Thank you for reaching out to us, and please accept our sincere apologies for the experience you’ve had.
Your feedback regarding the delays, the lack of follow‑up, and the difficulty in obtaining the pricing you requested is deeply concerning. This is not the level of service we aim to provide, and we regret that you were left waiting for such an extended period without the assistance you deserved.
To ensure we assist you accurately and without any further delays, may you please provide us with a brief description of your query and what you were trying to arrange or request? This will help us escalate the matter correctly and resolve it as quickly as possible.
Kind regards,
Cell C |LD
Cell C's reply17 Mar 2026, 20:20
Official
Dear Yolandi Maas,
Thank you for reaching out to us, and please accept our sincere apologies for the experience you’ve had.
Your feedback regarding the delays, the lack of follow‑up, and the difficulty in obtaining the pricing you requested is deeply concerning. This is not the level of service we aim to provide, and we regret that you were left waiting for such an extended period without the assistance you deserved.
To ensure we assist you accurately and without any further delays, may you please provide us with a brief description of your query and what you were trying to arrange or request? This will help us escalate the matter correctly and resolve it as quickly as possible.
Kind regards,
Cell C |LD
Thank you for reaching out to us, and please accept our sincere apologies for the experience you’ve had.
Your feedback regarding the delays, the lack of follow‑up, and the difficulty in obtaining the pricing you requested is deeply concerning. This is not the level of service we aim to provide, and we regret that you were left waiting for such an extended period without the assistance you deserved.
To ensure we assist you accurately and without any further delays, may you please provide us with a brief description of your query and what you were trying to arrange or request? This will help us escalate the matter correctly and resolve it as quickly as possible.
Kind regards,
Cell C |LD
yM
yolandi M's updateReviewer Update
19 Mar 2026, 15:561) After numerious emails informing staff that i cannot hear on the phone and that they need to email me , this is just ignored , this tells me that according to Cell C hearing disabled people are treated with utmost ignorance
2) i selected an option on the specials to upgrade on 31 jan 2026
3) tried doing the contract stuff over the phone and asked for the correct samsung 8 classic watch
4) read through terms and conditions and saw it was the wrong watch they wanted to send
5) was told not to sign for the parcel
6) parcel was sent back
7) they cancelled the upgrade to do a new upgrade with correct items
8) want sent to supervisor because no one knows how to override the system
9) two months later and i am still trying to get my option i selected in time
Now i get told they try to reach me , by phone i might add, after i have informed them how many times that i cannot hear properly on the phone. I am SO frustrated but still trying to be polite. Can a person that actually knows what they are doing please try to sort out this mess?
2) i selected an option on the specials to upgrade on 31 jan 2026
3) tried doing the contract stuff over the phone and asked for the correct samsung 8 classic watch
4) read through terms and conditions and saw it was the wrong watch they wanted to send
5) was told not to sign for the parcel
6) parcel was sent back
7) they cancelled the upgrade to do a new upgrade with correct items
8) want sent to supervisor because no one knows how to override the system
9) two months later and i am still trying to get my option i selected in time
Now i get told they try to reach me , by phone i might add, after i have informed them how many times that i cannot hear properly on the phone. I am SO frustrated but still trying to be polite. Can a person that actually knows what they are doing please try to sort out this mess?
yM
yolandi M's update19 Mar 2026, 15:56
Reviewer Update
1) After numerious emails informing staff that i cannot hear on the phone and that they need to email me , this is just ignored , this tells me that according to Cell C hearing disabled people are treated with utmost ignorance
2) i selected an option on the specials to upgrade on 31 jan 2026
3) tried doing the contract stuff over the phone and asked for the correct samsung 8 classic watch
4) read through terms and conditions and saw it was the wrong watch they wanted to send
5) was told not to sign for the parcel
6) parcel was sent back
7) they cancelled the upgrade to do a new upgrade with correct items
8) want sent to supervisor because no one knows how to override the system
9) two months later and i am still trying to get my option i selected in time
Now i get told they try to reach me , by phone i might add, after i have informed them how many times that i cannot hear properly on the phone. I am SO frustrated but still trying to be polite. Can a person that actually knows what they are doing please try to sort out this mess?
2) i selected an option on the specials to upgrade on 31 jan 2026
3) tried doing the contract stuff over the phone and asked for the correct samsung 8 classic watch
4) read through terms and conditions and saw it was the wrong watch they wanted to send
5) was told not to sign for the parcel
6) parcel was sent back
7) they cancelled the upgrade to do a new upgrade with correct items
8) want sent to supervisor because no one knows how to override the system
9) two months later and i am still trying to get my option i selected in time
Now i get told they try to reach me , by phone i might add, after i have informed them how many times that i cannot hear properly on the phone. I am SO frustrated but still trying to be polite. Can a person that actually knows what they are doing please try to sort out this mess?
yM
yolandi M's updateReviewer Update
19 Mar 2026, 15:56Oh to my initial request i actually added a screenshot to say what i wanted lol
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yolandi M's update19 Mar 2026, 15:56
Reviewer Update
Oh to my initial request i actually added a screenshot to say what i wanted lol
yM
yolandi M's updateReviewer Update
19 Mar 2026, 20:18I sincerly hope so since i have been told this afternoon since they cannot reach me via call i must visit a cell c store. I was shocked to get that response.
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yolandi M's update19 Mar 2026, 20:18
Reviewer Update
I sincerly hope so since i have been told this afternoon since they cannot reach me via call i must visit a cell c store. I was shocked to get that response.
yM
yolandi M's updateReviewer Update
20 Mar 2026, 12:32I have just received confirmation that cell C DOES NOT CATER for people with hearing disability. Shocking being discriminated against.
Thank you for contacting Cell C.
We have received your email regarding an upgrade.
Please note that for us to be able to assist with your query we need to verify your details telephonically.
For any queries relating to Cell C kindly contact our customer care on 084135.
Thank you for contacting Cell C.
We have received your email regarding an upgrade.
Please note that for us to be able to assist with your query we need to verify your details telephonically.
For any queries relating to Cell C kindly contact our customer care on 084135.
yM
yolandi M's update20 Mar 2026, 12:32
Reviewer Update
I have just received confirmation that cell C DOES NOT CATER for people with hearing disability. Shocking being discriminated against.
Thank you for contacting Cell C.
We have received your email regarding an upgrade.
Please note that for us to be able to assist with your query we need to verify your details telephonically.
For any queries relating to Cell C kindly contact our customer care on 084135.
Thank you for contacting Cell C.
We have received your email regarding an upgrade.
Please note that for us to be able to assist with your query we need to verify your details telephonically.
For any queries relating to Cell C kindly contact our customer care on 084135.