Very BAD client service and MONEY THEFT

Okay so this is the how manyith time that I've been complaining and asking for assistance with a problem that just doesn't get resolved from Cell C! It has been 7 days now since my last communication with them due to the fact that they just don't care about helping us out! If been in contact with cell c Jefferys bay store, with cell c cape gate store and then with one Mr Moses Mo***eng that contacted me from their head office to assist me with this problem and not even he wants to help me with this issue! I event went as far to say I'll pay for the damage that I caused on the phone not that which they tell me is on it (because the phone has been with them for the past 5 months) so I don't know what damage they could have caused on the phone! There after they have the audacity to charge me a monthly fee for the phone that I don't even have nor any of the benefits of having the ****** thing, then when I went and reversed the amount due to the fact that I as a working class person can't afford to pay for the contract that I don't use then they go and cut my 2 contracts that I actually paid for and use, for nothing! How do I fix a problem when not 1 of the people that's put there to assist us doesn't even want to assist me.