LP
Lesiba P
1 reviews | Active since Feb 2025
13 Feb 2026, 09:21
Very bad bad bad bad I hate
I have called Cell c to cancel the contract last year November now am receiving call to say must pay money to cancel the account and already without been notified my account has been handed to legal department.
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Replies (2)LP
Lesiba P's updateReviewer Update
15 Feb 2026, 18:32The case was not resolved I was send from pillar to post but is fine Thank you for Bad Service. I called cell c to make sure everything was in order but the lady that was assisting me with the closing of contract did not explain or outline what ever that need to be done not professional stupid
LP
Lesiba P's update15 Feb 2026, 18:32
Reviewer Update
The case was not resolved I was send from pillar to post but is fine Thank you for Bad Service. I called cell c to make sure everything was in order but the lady that was assisting me with the closing of contract did not explain or outline what ever that need to be done not professional stupid
Cell C's replyOfficial
15 Feb 2026, 18:57Dear Lesiba P,
We are genuinely sorry for the distress and inconvenience you have experienced.
We understand how upsetting it must be to believe your contract was cancelled, only to later be contacted for payment and informed that the account has been handed over. Being sent from pillar to post and feeling that the process was not clearly explained is not acceptable, and we apologise for the frustration and disappointment this has caused.
Your experience does not reflect the level of professionalism we expect from our consultants. We would like the opportunity to properly review the interaction, the cancellation request, and the handover status to determine exactly what happened and work toward a fair resolution.
We appreciate you bringing this to our attention and hope to restore your confidence in our service.
Kind regards,
Cell C | ZM
We are genuinely sorry for the distress and inconvenience you have experienced.
We understand how upsetting it must be to believe your contract was cancelled, only to later be contacted for payment and informed that the account has been handed over. Being sent from pillar to post and feeling that the process was not clearly explained is not acceptable, and we apologise for the frustration and disappointment this has caused.
Your experience does not reflect the level of professionalism we expect from our consultants. We would like the opportunity to properly review the interaction, the cancellation request, and the handover status to determine exactly what happened and work toward a fair resolution.
We appreciate you bringing this to our attention and hope to restore your confidence in our service.
Kind regards,
Cell C | ZM
Cell C's reply15 Feb 2026, 18:57
Official
Dear Lesiba P,
We are genuinely sorry for the distress and inconvenience you have experienced.
We understand how upsetting it must be to believe your contract was cancelled, only to later be contacted for payment and informed that the account has been handed over. Being sent from pillar to post and feeling that the process was not clearly explained is not acceptable, and we apologise for the frustration and disappointment this has caused.
Your experience does not reflect the level of professionalism we expect from our consultants. We would like the opportunity to properly review the interaction, the cancellation request, and the handover status to determine exactly what happened and work toward a fair resolution.
We appreciate you bringing this to our attention and hope to restore your confidence in our service.
Kind regards,
Cell C | ZM
We are genuinely sorry for the distress and inconvenience you have experienced.
We understand how upsetting it must be to believe your contract was cancelled, only to later be contacted for payment and informed that the account has been handed over. Being sent from pillar to post and feeling that the process was not clearly explained is not acceptable, and we apologise for the frustration and disappointment this has caused.
Your experience does not reflect the level of professionalism we expect from our consultants. We would like the opportunity to properly review the interaction, the cancellation request, and the handover status to determine exactly what happened and work toward a fair resolution.
We appreciate you bringing this to our attention and hope to restore your confidence in our service.
Kind regards,
Cell C | ZM