AM
Abel M

1 reviews | Active since May 2015

11 Mar 2018, 17:33

Very Bad Attitude

I had a very bad experience ever adnd suffered humiliation at Cell C store in Golden Acre Cape Town.

I went to a Store to get my phone blacklisted and to block my number as I was ****** a phone.

I went a consultant who was after arguing with a customer and the customer lef and I was next.

The very first thing I explained to the lady was "I dont have my ID with me but I do have my drivers licence and a certified copy of ID" but I need your assistance before I finish she sad "Ok buti what do you want" and I told her I need to black list my phone and bock my Sim card.

The lady asked me to provide her with the number in question then I explain I dont really know the number in head and she rep**** and say if you dont know the number sorry I can help you, then I say to her "is the no other way to check it on the System using my ID" and she rep**** no she can't and I told her I have a contract surely that information it cant be retrieved in the System and she rep**** saying no you dont have a contract you are using prepaid, honestly I got very absurd that how can she confidently assassume im in prepaid without even checking on the System and I felt very undermined, the lady After noticing my reaction she responded she connot assist me without an ID, this got me worse because I toldy her before, why ware you carrying on whith the process when knowing you cannot assist me without an ID. We went arguing about that until I ask to speak with the manager.

Surprisingly.. all allong the manager was the lady learning agaist the door just opposite, she could hear the is a conflict between a angent and a customer but she dont dare interfere to try sort out the issue.

I sad to her im not receiving assistance to the the lady and her respond was "yes because you not giving here a chance you just keep on chip..chip..chip.chip and chipping on her before she finish" I really got ver angry noticing her very bad attitudes thats worse to her Stuff and my response to her was I responded to her saying I don't blame the attitudes from your Stuff she have learned that fom you.

Unfortunately my memory phone was full and could not record a video but I pretended as Im recording a video, this didn't seat well with her because she know her conduct was not welwell, she wanted the video removed so bad that she even call security and police to assist her, as I leave the shop at the corridor she went on to follow me oustside the store and drag me pulling me at the corridor infront of poeple as I was leaving, she doing all this wearing a full cell C uniform there after she grab my envelope and quickly went back to the Store copy to make herself a copy of my ID then she went in to the System to check my details without my consent, that is ***** I don't know what she would do next with it im currently seeking legal advice about the experience I got from her.

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Replies (2)
Cell C
Cell C's reply12 Mar 2018, 08:12
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with regional manager to have this kind of behaviour rectified.

We want all our customers to be given proper service and be treated with the respect they deserve.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply13 Mar 2018, 09:11
Official

Danielle has been in contact with you to assist with this matter.

Regards
Cell C | PN

Best regards,