Very bad and time consuming service

I have been trying to date to cancel my contract without any help whatsoever, i went as far as going into the store at OR Tambo after a failed attempt on the app(because the technician that called back told me i wont need a reference nor pay honorary to cancel because they are aware there is no network where i reside). The ORTIA branch logged another network issue 31 July 2019 and they promised to call me back with a reference, i am waiting as we speak. I logged another call on twitter the same day...guess what? i'm still waiting!! Mind you in all this time and effort all i'm basically waiting for is a REFERENCE NUMBER...not support, not a fix! A REFERENCE NUMBER! i logged another ticket, seperate but relative, on the 26th July 2019-Reference number ***...guess what? no feedback to date!!! i want you to note that the end of the month is next week! and i will not be paying another month for a product i can't use, nor get rid off because the whole CellC doesn't have order nor process, not to mention customer courtesy/care! i literally have written communication on twitter and proof that i was at the airport now so you have nothing to hold on to!