1 reviews | Active since Mar 2017
VERY BAD AND POOR SERVICE AT, CELL C, VAAL MALL, VANDERBIJLPARK.
<p>CELL C Vaal Mall Vanderbijlpark.</p> <p>I inquire about an upgrade on my contract and select a specific phone deal. I could not take the S7 as there was another phone as part of the deal. I was told to wait, they will let me know when it arrives, this was on 9 February. On 14 February I visit the store, still no call from them till then, to upgrade my wifes phone. Again was told no stock yet of the extra phone. On 22 February, I went again to the store, no phone call, up to then, I was told SORRY, the deal expired on 15 February. I freaked and gave them a piece of my mind about their POOR and BAD service, they obvious had their lame excuse.</p> <p>I question them, WHY did they not tell me on the 14th, that the hole deal is going to expire on the 15th, then I would have take the S7 seven and walk. they could not give me an answer.</p> <p>I said to the manager, Faiza Kajee, that her store has the MOST WORST AND BAD SERVICE IN THE VAAL TRIANGLE, and that I am going to write a BIG COMPLAIN to Cell C as well as posting a statement on HELLO PETER.</p> <p>Faiza told me I can't do that, with my reply to her; to sort out my problem.</p> <p>She phone me later to tell me, sorry, she can't help, I reply to her, that she gave me no ALTERNATIVE, to do what I told her I am going to, as she have not tried hard enough. She have to try again with Cell C.</p> <p>I waited another week, NO REPLY from her.</p> <p>I visit the store again on the 1st of March, and confirmed with her, if she has made the decision of what my way forward is going to be. Faiza's reply was, sorry she can't help me.</p> <p>I warned her that I am going to do what I told her previously and left the CELL C store. </p> <p> Please post this complain</p>
We're disappointed to learn the above and we'll ensure that you are contacted and provided with a solution. This is not the norm or standard service we want for our customers.
The matter has been referred to one of our team members for assistance. Do expect communication.
Regards
Cell C | PN
We're disappointed to learn the above and we'll ensure that you are contacted and provided with a solution. This is not the norm or standard service we want for our customers.
The matter has been referred to one of our team members for assistance. Do expect communication.
Regards
Cell C | PN
Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Derrick confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
