Very Awful Service, Pathetic!

I've never felt so much frustration at a company as i have been feeling with Cell C. Epecially the Online Contract Team!

Placed a new online contract application with Lebogang Tau 3 weeks ago, the man gave a wrong device and how i picked it up is by the debit order mandate which was less amount than i requested which was a Samsung a23 at first, he gave me Oppo A17k instead. i called numerous times trying to correct the order. even to a point of i rejected the parcel upon arrival. The courier it company returned the device 4 days later and they still ail to assist me with getting back my credit score so i can apply for a new application or swap the device. All the consultants I've spoken with seem not to know how to help me, even when i request to speak to Lebogang, my calls and emails are not returned by him, so he can sort out this mess! 3 weeks by now i still cannot get my new application done or at least have my device corrected. It's really bad how non of these guys can help me and they keep sending around and nothing gets done. They cant even put me through a team leader who perhaps can sort this thing out! really bad service!