CG
Ceenet G

1 reviews | Active since Nov 2023

03 Oct 2021, 17:07

Very angry at Cellc for Hotlining my simcard

VERY BAD SERVICE!!! MY SIMCARD WAS HOTLINED LAST WEEK!! SINCE TODAY NO ONE FROM CELLC WHO IS WILLING TO ASSIST ME, MY WHOLE BUSINESS HAS STOPPED NOW, I CANT RECEIVE ORDERS OR MAKE ANY TRANSACTIONS. TRIED SO MANY COMPLAINTS BUT IM NOT GETTING ANY HELP THIS IS SO UNFAIR

0
Replies (19)
Cell C
Cell C's reply03 Oct 2021, 22:02
Official
Hi Humbulani  

The matter has been escalated to our Support team. Apologies for any inconvenience. 

^NT
CG
Ceenet G's update04 Oct 2021, 05:37
Reviewer Update
It's now going to be a second week with no response from your support team 😡😡😡😡😡😡😡😡😡 not even an sms dd i receive from you guys
CG
Ceenet G's update04 Oct 2021, 05:43
Reviewer Update
This is so unfair 😡😡😪😪😪
Cell C
Cell C's reply04 Oct 2021, 07:29
Official
Hi Humbulani 

We understand your frustration.

Our team will make contact with you to provide assistance.

Regards
^MP 
CG
Ceenet G's update04 Oct 2021, 08:26
Reviewer Update
After how many weeks?
Because I've been writing reviews since last week
CG
Ceenet G's update05 Oct 2021, 14:52
Reviewer Update
I have emailed all the requested documents to the support team but i didn't get any response from them. I feel so hopeless now
Cell C
Cell C's reply05 Oct 2021, 15:44
Official
Hi Humbulani 

You will be contacted and provided with assistance. 

^MP 
CG
Ceenet G's update05 Oct 2021, 16:13
Reviewer Update
I waited for the same thing since last week
CG
Ceenet G's update06 Oct 2021, 09:56
Reviewer Update
Except the call center line is there another number that I can call regarding my Sim prepaid sim which was hotlined from last week???? Because i have tried emailing and sending everything from affidavits to copies of ID without getting any response or help and my number its still not working. And i can't even do a sim swap
CG
Ceenet G's update06 Oct 2021, 09:57
Reviewer Update
Cellc is always replying privately telling me that they will reply the next day. But they never did 😡😡😡😡😡
Cell C
Cell C's reply06 Oct 2021, 12:37
Official
Hi there

We see that the query is currently being attended to. 

We will have the matter followed up and revert back. 

Regards
^MP 
CG
Ceenet G's update06 Oct 2021, 14:14
Reviewer Update
Wow! JUST TO ACTIVATE MY NUMBER THE PROCESS IT'S TAKING MORE THAN JUST A WEEK, THE WORST PART IS THAT THIS NUMBER IS PREPAID NOT CONTRACT 😦😦😦😦😦😪😪😪😪😪 This is so disappointing!!!!
CG
Ceenet G's update06 Oct 2021, 17:25
Reviewer Update
Cellc is always replying privately telling me that they will reply the next day. But they never did 😡😡😡😡😡 Except the call center line is there another number that I can call regarding my Sim prepaid sim which was hotlined from last week???? Because i have tried emailing and sending everything from affidavits to copies of ID without getting any response or help and my number its still not working. And i can't even do a sim swap
CG
Ceenet G's update06 Oct 2021, 17:26
Reviewer Update
It's now going to be a second week with no response from your support team 😡😡😡😡😡😡😡😡😡 not even an sms dd i receive from you guys
VERY BAD SERVICE!!! MY SIMCARD WAS HOTLINED LAST WEEK!! SINCE TODAY NO ONE FROM CELLC WHO IS WILLING TO ASSIST ME, MY WHOLE BUSINESS HAS STOPPED NOW, I CANT RECEIVE ORDERS OR MAKE ANY TRANSACTIONS. TRIED SO MANY COMPLAINTS BUT IM NOT GETTING ANY HELP THIS IS SO UNFAIR



CG
Ceenet G's update07 Oct 2021, 14:16
Reviewer Update
This is my third review regarding this same matter! For over two weeks now 😡😡😡😡
I even sent every supporting documentation but you people seems like you don't care about us your customers
CG
Ceenet G's update07 Oct 2021, 18:40
Reviewer Update
Im done with Cellc
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's update08 Oct 2021, 09:01
Reviewer Update
Im done with Cellc
They phoned me and told me that my sim card its been activated again, with excitement and hopes i believed them, now I've
been rebooting inserting the sim into different cellphones. But the sim its still invalid it says "no sim card inserted"
When I PHONED their call center they told me i must do a sim Swap of which they know that last week i failed one of their questions, and they are refusing to accept when i send them the affidavit and my personal details to prove that i own the number. But yesterday they requested the same affidavit and i dd send . But now they are refusing to take my documents in order to process the sim swap they say i should go to cellc store of which here at my nearby town has been closed down, they are forcing me to travel 210 kilometers to polokwane 😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's update11 Oct 2021, 13:59
Reviewer Update
I hope everyone here can see how ******** cellc it is towards its customers.
Even on their customers support email its the same, they don't care to reply 😡😡😡😡😡😡😡😡😡😡😡
CG
Ceenet G's update12 Oct 2021, 19:13
Reviewer Update
Im done with Cellc now,
I think I'll have to opt into porting my number tomorrow if I dnt get any assistance from cellc..